Trading conditions at Sydyjysk Vin

 

General information

South Jutland Vin I/S

Bakkevænget 15 1, 6310 Broager

CVR no.: 44846233

Telephone: 23 11 74 47

Email: kontakt@sydjyskvin.dk

Sale of alcoholic beverages

Sydjysk Vin is a distributor of alcoholic beverages. Thus follows the sale thereof, rules and legislation in the area.

Sale of alcoholic beverages to young people under the age of 18

Alcoholic beverages with an alcohol percentage of 1.2% or more may not be sold to young people under the age of 16. Alcoholic beverages with an alcohol percentage of 16.5% or more may not be sold to young people under the age of 18. In accordance with Danish legislation, it is thus prohibited for young people under the age of 16 to buy alcoholic products at www.sydjyskvin.dk, while young people under the age of 18 can buy alcoholic products that have an alcohol content of less than 16.5%.

The law can be read by clicking on the link HERE

When accessing our website, it must be confirmed that you are over 16/18 years of age before you can continue shopping in our webshop. You must also confirm this when you want to complete your purchase. If we have indications that an order has been made by a person under the age of 18, we reserve the right to cancel the order if necessary. This is justified by the legislative authority that prohibits the sale of alcohol with a percentage of 16.5 or more to children and young people under the age of 18.

 

Payment

We accept payment by credit card online and Mobilepay as well as credit card at events. Payment will only be debited from your account when goods are dispatched via the webshop, cf. Danish legislation on this. Payment regarding events and arrangements, see the section below "Exceptions to pending payment".

Exceptions to pending payment

If you pay for an event online, the money is withdrawn immediately, as the purchase is considered completed and the ticket is placed in the same order.

When purchasing a gift card, the money is also withdrawn immediately, as the gift card is delivered electronically - automatically to your email after purchase. All amounts are in DKK. Danish kroner and incl. VAT

 

Delivery

We try as far as possible to ship orders placed on the same day, but expect to ship within 1-3 business days.

During particularly busy periods, longer delivery times may occur.

Orders are sent with selected suppliers and possible choices are shown when paying at the checkout online. Thus, several suppliers may be relevant. Delivery costs are borne by you as the customer, unless otherwise agreed in writing. Costs may vary and change. You can see delivery costs in the checkout before completing your purchase. When you choose to complete the purchase, you thus accept these costs.

 

Right of complaint

According to the Purchase Act, a two-year right of complaint is granted. Our right of complaint applies to errors, deviations and/or manufacturing. You can get the item exchanged, the money returned or the price reduced, depending on the specific situation. Each case is always decided individually.

The complaint does not apply to errors or damage caused by incorrect handling of the product/service. Improper handling involves, for example, incorrect storage that can cause damage, incorrect use of the product in relation to the intended use, etc.

You must advertise in a "reasonable time" after you have discovered the defect/error. Reasonable time is defined as being within the first 14 days after the item is received or immediately after the defect is discovered. If the product breaks despite correct handling of the product, the right to claim applies.

We cover return costs to a reasonable extent. Returns must be agreed in advance. Shipments are not accepted per cash on delivery.

In the event of damage caused during transport, you must contact the carrier and deal with the matter together with them. We would like to be helpful in making contact if needed. Once the goods have been handed over to the carrier, the goods are out of our hands, which is why responsibility for the goods then rests with the carrier. Examine the packaging and contents of the package upon delivery.

If you receive the order by hand directly from the supplier, you must ask for time to check the contents before accepting that you have received the package. If the contents are not intact, you can refuse to receive the package, in which case the package courier must handle the matter accordingly.

 

Refund

If it is a refund, please include bank details in the form of registration no. and account number so that the agreed amount can be transferred to your account. If the item was purchased via our webshop, we can return money for the order to the card that was used for the purchase.

The information can be sent without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund. Our e-mails are only processed by employees of the company.

 

Right of return/right of cancellation

Normal right of return

There is a 14-day full right of return on goods purchased in our webshop, provided the goods are intact and unused. You must cover the costs of return yourself. The item must be returned safely, with the same amount of packaging as when received.

The period of 14 days is counted from that day;

• Where you receive the order. Takes physical possession of the last item in the case of an agreement for several different items, ordered in one order, but delivered individually or in several batches.
• Gets the last lot, or last part in physical possession, when it comes to the delivery of goods consisting of several lots/parts.
• The first item in physical possession in the case of regular delivery of items over a specified period.

Digital products

Digital products such as gift cards cannot be returned. With these, the right of withdrawal cf. the Purchase Act expires as soon as the purchase is confirmed and there is access to the digital product. Gift vouchers are valid for 36 months from the date of purchase. After the period has passed, the gift card is no longer valid.

Wine tastings

Agreed wine tastings can be canceled up to the day before. In case of cancellation on the day of the agreed event, a fee of DKK 100 per person who should have participated. The fee is paid by card, cash or Mobilepay by agreement. Other terms of agreement for the individual event appear on the order confirmation/ticket.

Return costs

Return shipping is the buyer's responsibility, unless return labels are included in your shipment. When you return, you are responsible for the item being properly wrapped. A copy of the order confirmation must be enclosed in the package. Also enclose a note with your order number, name, email and telephone number, so that we can refund you the money.

Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return the shipment no later than 14 days after. Notice of cancellation must be given per mail.

In the message, you must make it clear that you wish to use your right of withdrawal. If you want to send the item back to us, you must contact us and agree that you will send the item back. We can also guide you through the return process.

You cannot cancel by simply refusing to receive the item without at the same time clearly notifying us of the cancellation. We do not accept packages sent by cash on delivery.

You bear the risk of damage to the item from the time the item is delivered to you and until we have received it.

 

Goods excluded from the right of withdrawal

The following product types are not included in the right of withdrawal:

• Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
• Sealed goods which for reasons of health protection or hygiene are not suitable for return and where the seal has been broken after delivery.
• Goods which, due to their nature, are inextricably mixed with others upon delivery.
• Items where the sealing is broken.
• Performed non-financial services, if the provision of the service has begun with the consumer's prior express consent and recognition that the right of withdrawal ends when the service is fully performed.
• Sale goods, where it has been clearly pointed out that there is no right of withdrawal.
• Goods that deteriorate or become obsolete quickly, such as food.

Condition of the item upon return

The following applies to goods of a non -food nature.

The following does not apply to food.

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to examine the nature, characteristics and the way the goods work. In other words, you can try the product as if you were trying it on in a physical store. If the item has been tried on in addition to what is described above, it is considered used. This means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's condition and commercial value when we get the item back. In order to get the full purchase amount back, you are therefore welcome to test the product without actually using it.

 

Refund

If you regret your purchase, you will get the amount you transferred to us back. In the event of a decrease in value for which you are liable, it will be deducted from the purchase amount.

When exercising the right of withdrawal, all payments received from you, excluding delivery costs, will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal.

Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly stated otherwise. We withhold repayment of the amount until we have received the item back, unless you have provided documentation that you have returned the item before then.

 

Appeal options

A complaint about a product or service can be submitted via the Complaint Portal to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.